Shipping, Returns & Refund Information

At Research Peptides Au, we are dedicated to ensuring prompt, secure, and confidential delivery of all our high-quality research materials. Please take a moment to review the following policy to understand our procedures for shipping and returns.

ORDER PROCESSING

  • All orders are generally processed within 1–2 business days.
  • Processing times may extend during peak seasons or on public holidays.
  • Once your order has been dispatched, you will receive an email confirmation with tracking information.

SHIPPING METHODS & DELIVERY

  • We use Australia Post Express Shipping for all deliveries within Australia.
  • Estimated delivery time is 1–2 business days after dispatch, depending on your location.
  • Please note: We guarantee dispatch, not delivery. Once your parcel is handed to the courier, we are not liable for any delays, damages, or losses beyond our control.
  • For your privacy, all orders are shipped in plain, unbranded packaging. There is absolutely no external indication of the contents or the nature of the items inside.

SHIPPING COSTS

  • Flat Rate for Express Shipping: $14.95 AUD via Australia Post Express.
  • Free Shipping: Automatically applied on orders over $350.00 AUD.

Return & Refund Policy

DAMAGED OR INCORRECT ITEMS

Due to safety and regulatory compliance;

  • Research Peptides Au do not accept returns for change of mind or incorrect product selection. Please review your order carefully before confirming your purchase.
  • No returns are accepted once a parcel has been dispatched.

If your order arrives damaged or contains the wrong item(s):

  • Contact us within 24 hours of receiving your delivery via our Contact Us page.
  • Include your order number and clear photos of the issue.
  • Upon review - We will arrange a replacement at no additional cost to you.

CANCELLATIONS

Once an order has shipped, it cannot be cancelled, refunded, or altered.

If you have any questions about your order or this policy, please don't hesitate to contact us via the Contact Us page. We're here to assist you as best we can.